NDIS Feedback, Compliments and Complaints Policy and Procedure

This NDIS Feedback, Compliments and Complaints Policy and Procedure provides guidance for businesses delivering NDIS supports, and covers how to effectively receive, manage and respond to feedback, compliments and complaints from participants, their families and other stakeholders, ensuring every concern is acknowledged, investigated and resolved in a timely and transparent manner that upholds participant rights and drives continuous improvement. It aligns with the Core Modules NDIS Practice Standards and Quality Indicators — mandatory requirements for all registered NDIS providers — ensuring your business is delivering safe, high-quality supports that meet current compliance standards.

Following purchase, you will be sent a link directly to your email where you will be able to download your Feedback, Compliments and Complaints Policy and Procedure immediately and get started on customising with your business logo and details. Our documents are created in Microsoft Word to ensure ease of the customisation process and a step-by-step guide is included to assist.